Claffey Pools

A Grateful Oasis in Lake Ridge - Cedar Hill, TX - Claffey Pools Shines! I wanted to take a moment to express my immense gratitude to Claffey Pools, particularly to Will Ainsworth, and acknowledge Heath Morgan for their outstanding contributions to making my pool ownership dream a reality. I started this process seeking out Mike Farley for his expertise and unique pool designs. The journey to having my own pool with Claffey was undoubtedly longer than usual, but the level of attention and care provided by Will Ainsworth and the entire team truly set them apart. Will and Heath have been a constant source of support, listening attentively to my concerns, addressing each query with patience, and ensuring that every concern was addressed. Living in Texas, I was particularly anxious about the clay dirt and its potential impact on foundations. Claffey Pools not only assured me of a solid pool foundation but also took the time to educate me on the entire process. Understanding the complexities associated with pool building, environmental factors while maintaining a level of transparency and commitment to customer education is what makes Claffey stand out. I would like to recognize both Will Ainsworth & Heath Morgan for their invaluable contributions. Their dedication to ensuring that my pool not only met but exceeded expectations is truly commendable. Wills's expertise and commitment to excellence were evident throughout the journey. Despite the challenges, Claffey Pools has delivered more than just a pool; they've helped create the beginning of a backyard oasis that my family has definitely enjoyed! Thank you, Claffey Pools, for your dedication, professionalism, and commitment to making my dream come true. Will Ainsworth and Heath Morgan, your efforts have not gone unnoticed, and I am genuinely thankful for your exceptional service. Here's to many years of poolside enjoyment! Sincerely, Kenya Nelson [A Happy Claffey Pools Customer]

We are thankful that we chose Claffey without looking elsewhere. It is impossible to achieve a perfect pool build process. However, it is possible to achieve perfect customer service. This is where Claffey excelled. Almost every pool builder subcontracts at least one component in the construction process (design, permitting, excavation, grading, plumbing, electrical, gas, shell, tile, masonry, flatwork, cabana/structure, punch list repairs, site clean up). Claffey uses excellent trades but even the trades make mistakes, miscommunication occurs between superintendent and trades, and even Claffey makes mistakes. There are numerous moving parts, logistics, and other pool projects that a pool builder is juggling. Mistakes, delays, and frustrations are unavoidable. THE DIFFERENCE: Claffey will make it right without questioning or charging you. Something not right? Say something and they’ll get it resolved. Something promised but incomplete? It’ll get taken care of. Worried that your concerns won’t be heard? They really care about their product and image. Erin (design), Jesse (project manager), and Jasen (pool school, finish out, majority of customer service) helped make our dream a reality. The shining star was Jasen. I could write paragraphs about how Jasen made the biggest difference in resolving our issues and representing the Claffey brand but you’ll have to experience his care yourself. Our project took over a year from first phone call to Jasen’s boots leaving our property after the site cleaning. We didn’t get bids from any other builder because of Claffey’s reputation. I would consider us a higher maintenance customer with a slightly more complex project. There were several times throughout the process when we questioned whether we chose the right builder. THE CLAFFEY DIFFERENCE: Claffey will make it right and in a timely manner. It’s that simple. However, as simple as that sounds, not every pool builder is created equal in this very important area. Claffey has the budget, staff, connections, and a reputation to maintain. We are thankful that we chose Claffey without looking elsewhere.